Returns & Exchanges
At Rochester 100, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or replacement.
Initiate Your Request
Contact our customer service team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Place the items in their original packaging, ensuring all components are included and the product is in its original, unused condition.
Ship the Item
Affix the provided shipping label or use a trackable shipping method to send your package back to our Rochester distribution center.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing